Support
Answers to common questions below. Can't find what you need? We read every email ourselves.
Email us at [email protected] and we'll get back to you.
We typically reply within 1–2 business days.
Frequently asked questions
My save is stuck on "pending", is something wrong?
Probably not. Saving happens in the background: we fetch the page, transcribe it if it's a video, then tag, summarize, and index it for search. Most saves finish in a few seconds; longer videos can take up to a minute or two. If a save is still pending after 10 minutes, email us the link and we'll look into it.
I shared a link but it never showed up in the app.
Open TapFold directly at least once after installing it so it can finish setting up the share extension, then try sharing again. If it still doesn't appear, check that you're signed in. The share extension saves on your behalf, but it needs a valid session to do that.
The AI tags or summary never appeared on one of my saves.
This can happen if the source page blocked our scraper, the content was deleted after you saved it, or the video had no clear audio to transcribe. The save itself is still there; you can always add your own tags and notes manually.
Sign in with Google or Apple isn't working.
Double-check your internet connection and that you're using the same Google or Apple account you signed up with. If it still fails, force-quit and reopen the app. Still stuck? Email us with your device model and OS version so we can dig in.
What happens when I hit the 50-save free limit?
You can still view, search, and manage everything you've already saved, you just won't be able to save new items until you free up space by deleting old saves. We're working on a paid plan for people who want more room; there's nothing to buy yet.
How do I delete a save, collection, or tag?
All of that is managed directly in the app: open the save, collection, or tag and use the delete option there. Deletions are immediate.
How do I delete my account and all my data?
Email us at [email protected] and ask us to delete your account. We process deletion requests within 30 days, after which your bookmarks, collections, and all associated content are permanently removed. See our Privacy Policy for details.
Why am I seeing a banner asking me to update the app?
Occasionally we ship a fix or feature that needs a new build, not just an over-the-air update. The banner is dismissible and only reappears for the next release. Updating just takes a minute from the App Store or Play Store.